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Complaints & Feedback

If you have a concern about the service, experience, or conduct you have encountered on this platform, we have a dedicated escalation pathway that is separate from the scientific publication process. Complaints and feedback about the journal as a digital service including accessibility, licensing, data-handling, or user experience should be directed to PROTOCELL IO at jqbio@protocell.io. Editorial appeals and questions about scientific assessment should be directed to editorial@jqbio.org.

We will review your message against our policies on Terms of Use, Open Access Licensing, and Data Availability. Where we find a deviation from expected service provision, we will investigate and escalate the matter to the appropriate team within PROTOCELL IO. We aim to acknowledge service-related complaints within five working days and provide a substantive response once the review is complete.